UPMC Somerset Home Health and Hospice Care has earned the 2019 SHPBestTM ‘Premier Performer’ Patient Satisfaction Award
July 24, 2020
SOMERSET, Pa., July 24, 2020 – UPMC Somerset Home Health and Hospice Care has been recognized by Strategic Healthcare Programs (SHP) as a “Premier Performer” for achieving an overall patient satisfaction score that ranked in the top 5% of all eligible SHP clients for the 2019 calendar year.
The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high-quality service to their patients. The 2019 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 3,000 home health providers based on the Home Health Care Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey, which measures the experiences of patients from Medicare-certified home health agencies. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.
“This award recognizes the dedication of the UPMC Somerset Home Health and Hospice Care staff and their commitment to our patients. I am very proud that our team continues to earn this award, because it represents the high quality of care we provide for our patients at UPMC Somerset,” says Chris Hoover, UPMC Somerset Home Health Administrator.